About us
Welcome to Montela Footwear
Montela Footwear is a carefully curated footwear brand created for women who value lasting comfort, timeless style, and everyday confidence.
We believe comfortable shoes should never mean compromising on elegance. Instead of offering endless styles, we focus on a thoughtfully selected collection of supportive footwear designed to help you feel comfortable from morning to evening.
Whether you're walking through town, travelling, spending time with family, or simply enjoying your day, our goal is to provide shoes that look beautiful while supporting every step.
Our Story
Montela Footwear began with a simple belief: women deserve footwear that feels as good as it looks.
Too often, supportive shoes sacrifice style, while fashionable shoes sacrifice comfort. We wanted to create a collection that brings both together.
Inspired by timeless European design and everyday practicality, we carefully select footwear that combines supportive construction, comfortable cushioning, lightweight materials, and elegant styling.
Every pair is chosen with real everyday wear in mind — helping you move comfortably while feeling confident wherever the day takes you.
What We Stand For
Thoughtfully selected footwear.
Rather than offering hundreds of styles, we carefully curate a collection of footwear that meets our standards for comfort, quality, and timeless design.
Everyday comfort.
Our footwear is selected to provide lasting comfort, supportive cushioning, and easy wear throughout the day.
Timeless style.
We believe supportive footwear can also be elegant. Our collections focus on classic designs that remain stylish season after season.
Honest information.
We provide clear product descriptions, detailed sizing information, transparent delivery estimates, and straightforward customer policies.
Personal customer support.
When you contact us, a real member of our customer care team reads your message. We aim to respond within 24 hours on business days.
How We Work
Montela Footwear works with a carefully selected network of manufacturing and fulfilment partners. Depending on product availability and logistics, orders may be dispatched from different fulfilment locations.
We are committed to keeping our product information, delivery estimates, and customer policies clear and accurate, so you always know what to expect before placing your order.
Orders are typically processed within 1–3 business days. Once dispatched, estimated delivery within the United Kingdom is usually 7–10 business days.
We also offer a 30-day return window, subject to the conditions outlined in our Refund and Return Policy.
Our Promise to You
When you shop with Montela Footwear, we aim to provide:
- Carefully selected footwear designed for everyday comfort
- Timeless styles that combine elegance with support
- Clear product descriptions and detailed sizing guidance
- Secure checkout and trusted payment options
- Free tracked UK delivery where available at checkout
- Realistic delivery estimates
- A fair 30-day return policy
- Friendly customer support within 24 hours on business days
- Respect for your privacy and personal information
Get in Touch
Questions about sizing, your order, delivery, returns, or our products?
Our customer care team is always happy to help.
Email:
support@montelafootwear.com
Customer service hours:
Monday to Friday: 09:00–17:00 GMT/BST
Average response time:
Within 24 hours on business days
For order-related enquiries, please include your order number so we can assist you as quickly as possible.
Business Information
Montela Footwear is a brand operated by Outlight Systems, a business registered in the Netherlands.
Brand name:
Montela Footwear
Operating company and legal owner:
Outlight Systems
Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Dutch Chamber of Commerce registration number (KvK):
42045311
VAT number:
NL869455904B01
Contact email:
support@montelafootwear.com
Telephone number:
+31 6 11407132
Postal address:
Outlight Systems / Montela Footwear
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands