Contact Information

If you have any questions about your order, shipping, returns, refunds, sizing, or our footwear, our customer support team is here to help.

Email:
support@montelafootwear.com

Customer service hours:
Monday–Friday: 09:00–17:00 GMT/BST
Saturday–Sunday: 09:00–13:00 GMT/BST

Average response time:
Within 24 hours on business days

For order-related questions, please include your order number so we can help you as quickly as possible.

Business Information

Montela Footwear is a brand operated by Outlight Systems, a business registered in the Netherlands.

Brand name:
Montela Footwear

Operating company and legal owner:
Outlight Systems

Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Chamber of Commerce number (KvK):
42045311

VAT number:
NL869455904B01

Telephone number:
+31 6 11407132

Contact by Post

Outlight Systems / Montela Footwear
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Important Notice

Please do not send returns to our postal address without contacting us first. To request a return, email support@montelafootwear.com and wait for return instructions. Returns sent without prior approval may be delayed or refused.