Payment Policy

PAYMENT POLICY

Last updated: 1 July 2026

This Payment Policy explains how payments are processed on montelafootwear.com.

By placing an order with Montela Footwear, you agree to the payment terms described below.

Montela Footwear is a brand operated by Outlight Systems, a business registered in the Netherlands. Full business and contact details are provided at the end of this policy.

1. Accepted Payment Methods

We accept the payment methods shown at checkout.

Depending on the payment options available at the time of purchase, these may include:

- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Klarna or other pay-later options, where available
- Other secure payment methods displayed at checkout

Available payment methods may vary depending on your device, browser, order value, and payment provider availability.

2. Currency

Prices on our website are displayed in the currency shown on the product page, cart, and checkout.

For customers in the United Kingdom, prices are normally displayed in GBP (£).

The final amount to be charged will always be clearly displayed at checkout before you complete your order.

3. Payment Timing

Payment is required at the time you place your order.

Your order will not be processed or dispatched until payment has been successfully authorised.

Once payment has been authorised, you will receive an order confirmation email at the email address provided during checkout.

4. Secure Payment Processing

All payments are processed securely through trusted third-party payment service providers.

We do not store full credit card, debit card, or bank account details on our own servers.

Payment information is encrypted and handled by payment providers using secure payment technology. Our website uses HTTPS/TLS encryption to help protect information submitted through checkout.

5. Payment Authorisation

When you place an order, your payment provider may authorise the transaction before the payment is fully completed.

If payment authorisation fails, your order may not be accepted or processed.

Common reasons for payment failure include:

- Incorrect card or billing details
- Insufficient funds
- Card issuer decline
- Bank security checks
- An expired card
- A payment provider error
- Failed 3D Secure or identity verification

6. Failed or Declined Payments

If your payment is declined or fails, please check that your payment details are correct and try again.

You may also contact your bank, card issuer, PayPal, Klarna, or payment provider for more information.

If you continue to experience payment issues, please contact us at:

support@montelafootwear.com

Please do not send card details, bank details, or other sensitive payment information by email.

7. Payment Verification and Fraud Prevention

For security reasons, some orders may be subject to additional payment verification.

We reserve the right to delay, cancel, or refuse an order if:

- Payment cannot be verified;
- The billing or shipping information appears incorrect or incomplete;
- We suspect fraudulent, unauthorised, or suspicious activity;
- The payment provider flags the transaction for review.

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

8. Taxes, Duties, and Import Charges

Prices, taxes, shipping costs, and available payment options are shown at checkout before you complete your order.

Depending on the order value, shipping origin, and applicable UK customs rules, your order may be subject to VAT, import duties, customs charges, or carrier handling fees.

Where applicable, taxes may be collected at checkout.

Any customs duties, import taxes, or carrier handling fees not collected at checkout are the responsibility of the customer.

For further information, please refer to our Shipping Policy.

9. Refunds

Approved refunds are issued to the original payment method used at checkout.

We cannot issue refunds to a different card, bank account, PayPal account, or payment method from the one used for the original order.

Refunds are processed in accordance with our Return and Refund Policy.

After we issue a refund, your bank, card provider, PayPal, Klarna, or other payment provider may require additional time before the funds become visible in your account.

10. Klarna and Pay-Later Payments

If Klarna or another pay-later payment option is available and selected at checkout, your payment may be subject to the provider’s own terms, eligibility checks, payment schedule, fees, and approval process.

Montela Footwear does not control pay-later approval decisions.

If your order is refunded, the refund will be processed through the relevant pay-later provider and may adjust or cancel your remaining payment schedule.

11. Pricing Errors

We make reasonable efforts to ensure that all prices and product information on our website are accurate.

If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

If this happens, we will contact you as soon as reasonably possible.

12. Chargebacks and Payment Disputes

If you have an issue with your order, payment, refund, delivery, or footwear, please contact us first at:

support@montelafootwear.com

We aim to respond within 24 hours on business days and will work with you to resolve the issue.

Opening a chargeback without contacting us first may delay the resolution process. This does not affect any rights you may have through your bank, card provider, or payment provider.

13. Who We Are

Montela Footwear is a brand operated by Outlight Systems, a business registered in the Netherlands.

Brand name:
Montela Footwear

Operating company and legal owner:
Outlight Systems

Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Chamber of Commerce number (KvK):
42045311

VAT number:
NL869455904B01

Telephone number:
+31 6 11407132

14. Contact Us

For payment-related questions, failed payments, refunds, or order concerns, please contact us:

Email:
support@montelafootwear.com

Postal address:
Outlight Systems / Montela Footwear
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Telephone number:
+31 6 11407132

Customer service hours:
Monday–Friday: 09:00–17:00 GMT/BST
Saturday–Sunday: 09:00–13:00 GMT/BST

Average response time:
Within 24 hours on business days