Terms and Conditions

TERMS AND CONDITIONS

Last updated: 1 July 2026

These Terms and Conditions ("Terms") explain the rules that apply when you use montelafootwear.com ("Website") or place an order with Montela Footwear.

Please read these Terms carefully before placing an order. By placing an order on our Website, you agree to these Terms.

Montela Footwear is a brand operated by Outlight Systems, a business registered in the Netherlands. Full business and contact details are provided at the end of these Terms.

1. Definitions

In these Terms:

- "We", "our", or "us" means Montela Footwear / Outlight Systems.
- "You", "your", or "customer" means any person who visits our Website or places an order.
- "Website" means montelafootwear.com.
- "Order" means a purchase request submitted through our Website.
- "Product" or "Products" means the footwear and accessories offered for sale on our Website.
- "Business day" means Monday to Friday, excluding public holidays.

2. Use of Our Website

You may use our Website to browse, learn about, and purchase our Products.

You agree not to use our Website:

- For any unlawful purpose;
- In a way that may damage, disable, or impair the Website;
- To interfere with other customers' use of the Website;
- To copy, reproduce, or commercially use our content without permission;
- To submit false, misleading, or fraudulent information.

To place an order, you must be at least 18 years old or have permission from a parent or legal guardian, and you must have the legal capacity to enter into a purchase contract.

All content on our Website, including text, images, logos, product photography, graphics, design, and layout, belongs to us or our licensors and is protected by intellectual property laws. You may not use our content commercially without our prior written consent.

3. Orders and Order Acceptance

When you place an order on our Website, you are making an offer to purchase the selected Products at the price and terms shown at checkout.

After placing an order, you will receive an automatic order confirmation email. This confirms that we have received your order request.

We reserve the right to refuse, cancel, or limit an order where necessary, including if:

- A Product is unavailable;
- Payment cannot be authorised;
- The shipping address is incomplete or outside our delivery area;
- We suspect fraud, misuse, or unauthorised activity;
- There is an obvious pricing, product, or stock error;
- We are unable to fulfil the order for reasons outside our control.

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

4. Products and Product Information

We make reasonable efforts to display our Products accurately, including colours, sizes, materials, features, and descriptions.

However, slight variations may occur due to photography, lighting, screen settings, manufacturing differences, or product updates.

Product availability is not guaranteed until your order has been confirmed and processed. If an item becomes unavailable after you place your order, we will contact you and offer a suitable solution, such as a replacement, alternative product, or refund.

Sizing information is provided as a guide only. Please check the product description and size guide carefully before ordering.

5. Prices and Payment

All prices are displayed in the currency shown on our Website and at checkout.

For customers in the United Kingdom, prices are normally displayed in GBP (£).

Prices, available payment methods, taxes, and shipping options are clearly displayed before you complete your purchase.

Payment is required at the time of placing your order.

We may accept payment methods such as:

- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Klarna or other pay-later methods, where available
- Other payment methods displayed at checkout

Payments are processed securely by third-party payment service providers. We do not store full card details on our own servers.

If there is an obvious pricing or product information error, we reserve the right to cancel the affected order and issue a full refund.

6. Shipping and Delivery

We currently ship to:

- United Kingdom

Order processing time is usually 1–3 business days after order confirmation, excluding weekends and public holidays.

After dispatch, estimated delivery time is:

- United Kingdom: 7–10 business days

The total estimated delivery time from order placement is usually 8–13 business days, including processing and shipping.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, public holidays, severe weather, incorrect addresses, high seasonal volume, or other circumstances outside our control.

We currently offer free tracked shipping on all orders to the United Kingdom, unless stated otherwise at checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

For full details, please see our Shipping Policy.

7. Customs, Duties, and Import Taxes

Depending on your order value, shipping origin, and applicable UK customs rules, your order may be subject to VAT, import duties, customs fees, or carrier handling fees.

Where applicable, taxes may be collected at checkout. Any customs duties, import taxes, or carrier handling fees not collected at checkout are the responsibility of the customer.

We declare shipments accurately and at their correct value as required by law. We cannot mark orders as gifts or undervalue shipments on customs documents.

For more information, please see our Shipping Policy.

8. Returns, Refunds, and Cancellations

Our Return and Refund Policy explains your return rights, refund conditions, and the process for requesting a return.

In summary:

- Customers may request a return within 30 days of delivery.
- Items must be unused, unworn, undamaged, and returned in their original packaging where possible.
- Certain items may be excluded from return for hygiene, personalisation, or legal reasons.
- Refunds are issued to the original payment method after the returned item has been received and inspected.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged, faulty, or incorrect.

If an item arrives damaged, faulty, or incorrect, please contact us as soon as possible at support@montelafootwear.com with your order number and clear photos of the issue.

For full details, please see our Return and Refund Policy.

9. Consumer Rights

Nothing in these Terms limits or removes any mandatory consumer rights you may have under applicable law.

If you are a consumer in the United Kingdom or another country with mandatory consumer protection laws, you may have legal rights relating to faulty goods, cancellations, returns, refunds, or disputes.

These rights apply in addition to our store policies where required by law.

10. Failed Delivery, Incorrect Address, or Refused Packages

You are responsible for providing a complete and accurate shipping address at checkout.

If delivery fails because the address was incorrect, incomplete, refused, or the package was not collected from a pickup point within the carrier's holding period, the package may be returned to us or to our fulfilment partner.

In these cases, we may deduct original shipping costs, return shipping costs, or carrier fees from any refund, unless the failed delivery was caused by our error.

If you would like the order to be re-sent, additional shipping costs may apply.

11. Product Use

You are responsible for using Products safely and for their intended purpose.

We are not responsible for damage, injury, or loss caused by misuse, improper care, failure to follow product instructions, or normal wear and tear.

Care instructions, where applicable, should be followed to preserve the condition of the Product.

12. Promotions and Discounts

From time to time, we may offer promotions, discount codes, or special offers.

Promotions may be subject to additional terms, including expiry dates, minimum order values, product exclusions, or one-use-per-customer limits.

Discount codes must be entered at checkout and cannot usually be applied after an order has been placed.

We reserve the right to modify, suspend, or cancel promotions where necessary, including in cases of misuse, technical error, or suspected fraud.

13. Website Availability and Errors

We aim to keep our Website accurate and available, but we do not guarantee that it will always be uninterrupted, error-free, or fully up to date.

We may update product information, prices, availability, Website content, or features at any time.

If we discover an error that affects your order, we will contact you as soon as reasonably possible and offer a suitable solution.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and what rights you may have under applicable data protection laws.

15. Intellectual Property

All content on our Website, including images, text, graphics, logos, icons, product descriptions, design elements, and layout, is owned by us or licensed to us.

You may not copy, reproduce, distribute, modify, or commercially use any part of our Website or content without our prior written permission.

16. Third-Party Links and Services

Our Website may contain links to third-party websites or services, including payment providers, social media platforms, shipping carriers, or other external tools.

We are not responsible for the content, privacy practices, security, or availability of third-party websites or services.

Using third-party services may be subject to their own terms and privacy policies.

17. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim relating to an order is limited to the amount paid for that order.

We are not liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of data, or loss of opportunity.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

18. Force Majeure

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

Such events may include natural disasters, severe weather, war, terrorism, strikes, pandemics, government restrictions, customs delays, carrier disruptions, supplier disruptions, technical outages, or other events beyond our control.

If such an event affects your order, we will contact you and work to resolve the situation as soon as reasonably possible.

19. Complaints

If you have a complaint about your order, product, delivery, return, refund, or our service, please contact us first at:

support@montelafootwear.com

Please include your order number and a clear explanation of the issue.

We aim to acknowledge complaints within 2 business days and resolve them within 14 days where possible.

If you are located in the United Kingdom, you may also have the right to contact your local consumer protection authority or use available dispute resolution options where available.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Website, policies, or legal requirements.

When we update these Terms, we will change the "Last updated" date at the top of this page.

The Terms in effect at the time you place your order will apply to that order.

21. Governing Law

These Terms are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer located in the United Kingdom or another country, you may have additional mandatory rights under the laws of your country of residence. Nothing in these Terms limits those rights.

22. Who We Are

Brand name:
Montela Footwear

Operating company and legal owner:
Outlight Systems

Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Chamber of Commerce number (KvK):
42045311

VAT number:
NL869455904B01

Telephone number:
+31 6 11407132

23. Contact Us

For questions about these Terms, your order, shipping, returns, refunds, or our store, please contact us:

Email:
support@montelafootwear.com

Postal address:
Outlight Systems / Montela Footwear
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Telephone number:
+31 6 11407132

Customer service hours:
Monday – Friday: 09:00 – 17:00 GMT/BST
Saturday – Sunday: 09:00 – 13:00 GMT/BST

Average response time:
Within 24 hours on business days